Diaper Bag Questions

What is the bag made of?

The exterior of the bag is made of 100% vegan leather while the interior is made with a stain-resistant nylon. Each bag comes with gold YKK zippers and custom gold hardware.

Can you ship to PO Boxes?

Unfortunately, we are unable to ship to PO Boxes. If you place an order with a PO Box address, we'll regrettably need to cancel your order. Kindly ensure you provide a physical address for delivery.

How do I care for my bag?

Our diaper bag exterior is made of high quality vegan leather and a stain-resistant nylon interior, which makes caring for the bag easy. To clean, simply wipe with a warm damp cloth and let air dry.

Can I use my bag for something other than a diaper bag?

Yes! One of our favorite things about our diaper bag is that it is so versatile. When we were designing the bag we wanted to create something that was multi-functional and didn’t look like your typical diaper bag (no bright floral prints for us). The Greyfox diaper bag can be used as a camera bag, a gym bag, a travel bag, etc. The possibilities are endless! 

Where can I purchase a bag?

Currently, the Greyfox Diaper Bag is available for purchase exclusively on our website. However, as we continue to grow, we have exciting plans for the year ahead. Stay updated by following Greyfox on Instagram and Facebook.

Shipping Information

How long does it take for my order to ship?

We process and ship standard orders for in-stock items Monday through Friday (excluding holidays) within 3-5 business days. This means that your order will be dispatched within 3-5 business days from the time it's placed. Estimated shipping time for US orders is 3-10 business days. All orders are shipped via UPS or USPS.

How much does shipping cost?

Greyfox offers flat-rate shipping of $10.00 for bags and $5.00 for accessories within the U.S. via 5-7 business day UPS or USPS. Additionally, you can opt for signature confirmation for an extra fee of $7.50.

I have delivery confirmation, but my package is not here.  What do I do?

Confirm with the shipping provider, USPS or UPS.  Sometimes their systems are not always accurate and packages show up the following day.  GREYFOX is not responsible for stolen packages if delivery confirmation is provided by the shipping provider.  For extra protection, please send packages to a secure location or opt for signature confirmation.

Do you ship internationally?

Unfortunately, we do not offer international shipping. 

Why haven’t I received any emails confirming my order or shipping yet?

Please check your spam folder. You should receive an order confirmation from us and a subsequent email with tracking information once your order ships. If you have any inquiries about your order, feel free to reach out to us at info@greyfoxco.com, including your order number and contact name.

Returns

What is your return policy?

All sale items are considered final and non-refundable. If you believe your bag is defective upon receipt, please contact us at info@greyfoxco.com.

Please let us know if you have any further questions or if there's anything else we can assist you with.